Sometimes certain browsers can have internal issues that cause problems allowing videos to play properly. Here are a few steps you can test to see if they resolve your issues.
Option 1: Browser or Device Issues
Sometimes the issue isn’t your account:
- Clear your browser cache and cookies
- Try using a different browser (Chrome, Safari, etc.)
- Try logging in from a different device (Computer, phone, tablet, etc.)
- Try using "Incognito" or "Private" mode on your browser
Option 2: Make sure your Browser is up to date
- Check to see if there is an update available for your browser
Still Can’t play Course Videos?
If none of the above worked, we’re here to help. Please click here to contact our support team and include:
- The course video(s) that will not play
- A brief description of the issue
- The device and browser you are using
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article